Welcome to The Realm Online | MMORPG!



Reaching Ever Higher

          Customer Service is one of the most critical functions of our organization. High emphasis is placed on not only meeting, but also exceeding customer expectations. Having the player as one of our focal points for objectives and activities, we would be unable to operate effectively without listening to you, our community. We see customer service as not only a focal point, but also a pivot point to all of our aspirations and goals, Community and Company! Norseman's Customer Service Department has three main goals:
  1. Know and understand the customer's expectations
  2. Meet the customer's expectations
  3. Exceed the customer's expectations
          Norseman believes that by meeting these three requirements we will always remain a first class organization and a profitable company.
Server Status

Despothes' Groveup
The Mists - Testup
Mabon's Observatorydown

Categories
Customer SupportUse this form to contact Customer Service regarding in-game disciplinary action, unauthorized use of your account, billing issues, or player policy questions.
Community SupportUse this form to contact Community Relations and Customer Service regarding disciplinary action taken on the message boards or for problems accessing the message boards.
(If you are unsure what form you need on this list, you can submit this form for guidance to the right department.)
Technical SupportUse this form to contact Technical Support if you have any problem with your Realm Online software or problems connecting to the server.
Bug ReportUse this form to report a game bug to Technical Support.
Suggestions FormUse this form to submit a suggestion to the Realm Online Team.
Character TransferUse this form to transfer a character from one account to another.
Character RenameUse this form to submit a name change request for one of your current characters.
CS FAQAnswers to the most often asked customer service enquiries, if you cannot find an answer here, email cs@realmserver.com
Tech Support FAQAnswers to the most common technical problems, if you cannot find an answer here, email ts@realmserver.com
Information
SecurityProtecting your computer.
Out of HandlesWhat does this mean?
Software LicenseSoftware License Agreement.
Terms of ServiceTerms of Service Agreement.
Customer Code of ConductCode of Conduct.
Account SecuritySecurity Agreement.
Disciplinary CodeDisciplinary Code.
Privacy PolicyNorseman Games Privacy Policy.
Character Naming PolicyWhat can I name my character?
URL PolicyWhat is a URL?

Norseman Games' Corporate Website




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